||Date: Sunday 07 April, 2013
||Rating: [5 of 5 Stars!]
I phoned the company up and spoke to a very helpful man and explained the problem I was having with the hose and trigger for my Vaporetto, this was after I had exhausted my patience trying to contact Polti themselves....do they EVER answer their phones? The gentleman I spoke to couldn't have been nicer, he suggested ways I might breathe life back into the hose, but I had to phone him back eventually to place an order for a replacement hose and trigger. All attempts to resusitate my trigger failed and I had to accept it had died. The gentleman was superb and processed my order immediately, and I received an email confirming that it had been dispatched shortly after. When I received the new hose, it wasn't kinked, my original one from Polti had three flat kinks in it. Even better, as soon as I connected the hose to the steamer, everything worked beautifully. I must commend Spares 2 you for it's excellent service, and a huge thank you must go to the gentleman I spoke to for his kindness. I wish I could rate this company far more than a Good. They were Brilliant!