Shipping | Returns
Shipping
Delivery times are estimated from the date of dispatch and are dependent on the courier. Standard UK Mainland delivery charges are listed below.
Royal Mail Large Letter services are used for smaller items. Our system automatically selects the most appropriate shipping service based on the contents of your order.
- Royal Mail Tracked 48 – £4.69 (Estimated 3–4 working days from dispatch)
- Royal Mail Tracked 48 Large Letter – £2.99 (Estimated 3–4 working days from dispatch)
- Free UK delivery on orders over £75
- Royal Mail Tracked 24 – £6.99 (Estimated 1–2 working days from dispatch)
- Royal Mail Tracked 24 Large Letter – £3.99 (Estimated 1–2 working days from dispatch)
- Friday dispatch cut-off: 12:00 pm
- Parcelforce Next Working Day – £8.99
- Saturday delivery is not included. Friday dispatch cut-off: 12:00 pm
We primarily use Royal Mail Tracked services. However, depending on parcel size, weight and delivery requirements, we may use other couriers including DHL, DPD, Parcelforce and others.
Some products are shipped directly from our trusted suppliers (direct dispatch). Where this applies, your order may arrive separately from other items and delivery times may vary slightly. The estimated delivery times shown on the product page and at checkout reflect the expected dispatch method for that item.
Due to rising courier costs, we work hard to keep our delivery charges as low as possible. Our postage charges only cover courier costs, payment processing and packaging materials—we do not profit from shipping.
Orders are processed and dispatched Monday to Friday, excluding bank holidays. Our Friday dispatch cut-off is 12:00 pm. Orders placed after this time will be processed on the next working day.
Royal Mail Tracked 24 orders have an extended dispatch cut-off of 3:00 pm Monday to Thursday. The Friday cut-off remains 12:00 pm. Orders placed after the applicable cut-off will be processed on the next working day. Royal Mail Tracked 48 orders are processed in date order and, during busy periods, may not always be dispatched on the same day.
Direct-dispatch items may have different dispatch arrangements, as indicated on the product page or at checkout.
Please note that all delivery times are estimates calculated from the date of dispatch, not the date the order was placed. Deliveries to Scotland, Northern Ireland, offshore islands and other remote areas may take longer.
International Shipping
We currently ship to selected international destinations outside the European Union.
We no longer ship to countries within the European Union (EU) due to customs and regulatory changes.
Orders shipped outside the United Kingdom may be subject to import duties, taxes, customs fees, VAT, handling charges or other charges imposed by the destination country. These charges are not included within our product prices or delivery charges and remain the responsibility of the recipient.
Customs regulations, import thresholds and applicable charges vary between countries and may change without notice. Unfortunately, we are unable to advise what charges, if any, may apply to your order. If you require further information, we recommend contacting your local customs office or tax authority before placing your order.
Please be aware that customs clearance procedures may cause delivery delays that are outside of our control.
If a shipment is refused, returned due to unpaid customs charges, or cannot be delivered because local import requirements have not been met, we may deduct actual, reasonable costs incurred from any refund where permitted by applicable law. We will not make deductions that restrict your statutory rights or arise from our error.
We appreciate your business and are pleased to continue serving customers throughout the United Kingdom and selected international destinations.
Returns
Cancelling Your Order
If you change your mind, you may cancel your order without giving a reason by notifying us within 14 days of the day after you receive your goods. If goods from one order are delivered separately, this period normally runs from the day after you receive the last item.
Please email or write to us, quoting your order number where possible. You may also use any other clear statement confirming your decision to cancel.
Please return the goods without undue delay. We allow returns to be sent within 30 days of delivery, or within 14 days of notifying us of cancellation, whichever is later.
Unless the goods are faulty or supplied incorrectly, you are responsible for return postage costs. Please package the goods securely and retain proof of posting. We recommend using a tracked service.
You may inspect the goods as you reasonably would in a shop. Please include your order details and return the original packaging where possible. Original packaging is not a condition of your statutory cancellation rights.
We may deduct an amount from your refund to reflect any reduction in the goods’ value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law. Opening the packaging does not, by itself, remove your right to cancel.
Refunds for Cancelled Orders
Unless we have offered to collect the goods, we will issue your refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If we have offered to collect the goods, we will refund you without undue delay and within 14 days of being notified of your cancellation.
Refunds will be made using your original payment method unless you expressly agree otherwise. We will not charge a refund fee.
If you cancel your entire order, we will also refund the original delivery charge up to the cost of the least expensive standard delivery option available for that order. If you selected a premium service, such as next-day or Tracked 24 delivery, the additional amount above the applicable standard delivery charge will not normally be refunded for a change-of-mind cancellation.
If you return only part of your order, the original delivery charge will normally remain payable.
Faulty, Damaged or Incorrectly Supplied Goods
If you believe an item is faulty, damaged or supplied incorrectly, please contact us so that we can provide appropriate return instructions. Please include your order number and details of the issue where possible. We may request photographs to help us assess the problem.
Where a return is required, we will provide a prepaid returns label or arrange another suitable return method at our expense. Please retain proof of posting when using our returns label.
Our standard replacement process is to receive and assess the original item before dispatching a replacement. Please return the original item using the return method we provide. Once received, we will assess it promptly and arrange the appropriate remedy.
Any repair or replacement to which you are legally entitled will be provided free of charge, within a reasonable time and without significant inconvenience. If our standard return arrangements would cause significant difficulty, please contact us so that we can discuss a suitable alternative.
If you are entitled to a refund rather than a repair or replacement, we will provide it in accordance with your statutory rights. This includes the usual right to reject faulty goods within 30 days of delivery, subject to the applicable legal conditions.
The change-of-mind return deadlines and handling deductions above do not restrict your statutory rights in relation to faulty, damaged or incorrectly supplied goods.
For items dispatched directly by a supplier, please contact Spares2you to arrange the return. We will confirm the correct return address and method. Please do not send goods directly to the supplier unless we have instructed you to do so. Your statutory rights remain with us as the retailer.
Optional Advance Replacements
At our discretion, we may offer an advance replacement before receiving the original item. Where this involves an upfront payment, we will explain and agree the amount, return arrangements and refund conditions with you before proceeding.
Where we have accepted that the original item qualifies for a free replacement, we will refund the agreed advance-replacement payment promptly once the original item has been returned as agreed.
This service is optional. You do not have to pay for an advance replacement to obtain a repair, replacement or refund to which you are legally entitled. Our standard return-first process remains available without an additional payment.
Return Address
Unless we provide a different return address for your item, please use:
Spares2youUnit 3, Brookside Business Park
Brookside Avenue
Rustington
West Sussex BN16 3LP
Our responsibility for faulty goods does not extend to faults caused by fair wear and tear, accidental damage, misuse, negligence, alterations, third-party repairs, abnormal operating conditions or failure to follow the manufacturer’s instructions. However, these circumstances do not remove your statutory rights in relation to an unrelated or pre-existing defect.
Please also see our Terms & Conditions.
Nothing in this policy affects your statutory rights.
Additional Information
Availability
All orders are subject to stock availability. If an item becomes unavailable after you place your order, we will contact you to discuss the available options.
Delivery Responsibility
We will deliver your order to the delivery address provided during checkout.
If no one is available to receive the parcel and delivery cannot be completed, please follow the courier’s instructions to arrange redelivery or collection, or contact us for assistance.
Where we arrange delivery, the goods remain our responsibility until they come into your physical possession, or that of a person you have nominated to receive them, in accordance with applicable law. This also applies to goods dispatched directly by our suppliers.