Terms and Conditions
In these Conditions the following words shall have the following meanings
The person(s), firm or Company who purchases the Goods from the Company
Margin Services Ltd. (trading as Spares2you)
Any Contract between the Company and the Buyer for the sale of the Goods, incorporating these Conditions
Any goods agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them)
Delivery Time: 2-5 working days from dispatch (Royal Mail dependent)
Standard UK Mainland delivery charges are below.
- Tracked 48 - £3.49 (2-3 Working Days)
- Tracked 24 - £4.99 (1-2 Working days)
We use Royal Mail Tracked for most orders but may use a courier at our discretion.
Due to the rising costs with royal mail we aim to keep our costs to a minimum. We do use a tracked service on all items and along with the payment processing fees and packaging materials our postage costs just cover these so we do not profit on any postage cost.
We process and dispatch orders Monday to Friday we do not process or dispatch orders on the weekends, Any order placed over the weekend will be processed on Monday or Tuesday depending how busy we are.
Under the European Distance Selling Regulations the Buyer has the right to cancel the order for any item purchased on this web site for a full refund up to 14 working days starting the day after delivery.
To cancel the Buyer must e-mail or write to the Company within seven working days starting the day after delivery of the item(s) quoting your order number. The Buyer is obliged to return the goods at their own cost within 30 days; the Company will not refund this cost.If the goods are not returned in an unused condition then the right to a full refund is forfeited. The product packaging must also be returned reasonably intact condition.
When returning items that are deemed to be faulty, the Buyer must contact the Company by telephone, prior to sending the articles back and obtain instructions and an authorized return reference from the sales staff. We will only reimburse £2.50 of the returns shipping cost if you have sent the item back either before us sending you a free returns label, Or if you have contacted us after sending the item back, This is regardless of your cost of returns postage.
Alternatively you can download and print off a returns form here, Return Form.
The return address for goods is:
Unit 3 Brookside Business Park, Brookside Avenue, Rustington, West Sussex, BN16 3LP.
The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow manufacturers instructions, misuse, alteration or repair of the goods (other than that done by our staff).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return.
All orders are subject to availability at all times.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
Payment for goods can be made by one of the following payment methods.
- Credit cards
- Debit Cards
- BACS - Please call for this option.
Pricing include VAT but does not include delivery costs.
CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example:
we have insufficient stock to deliver the goods you have ordered;
we do not deliver to your area;
or one or more of the goods you ordered was listed at an incorrect price due to a typo error or an error in the pricing information received by us from the suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
GUARANTEE'S AND WARRANTIES
All of our products are covered under the manufacturer warranty and the Company will endeavour to transfer to the Buyer the benefit of any Warranty or Guarantee given to the Company. Please note that due to the nature of some of the products they are classed as consumables and are affected by use, care and fitting. Items that fall into this category are belts, filters, bags, tools and brush rollers etc. These items may not be covered by any warranty period.
Faulty goods within 28 days- will be replaced by spares2you.
Faulty goods over 28 days-spares2you will contact the manufacturer as each have their own policy’s on how to proceed.
Custom Made Cables
All of our custom made cables are non returnable as these are specially made.
Unless we have made the error in making the custom cable or there is a problem with the cable itself, if this is the case please contact us to arrange a replacement.
Pre Ordered Items
Pre order items will have a delay on dispatching the order this is due to the supplier sending the goods to us.
You can add to cart and purchase the pre order items and we will dispatch when we receive them in.
If you have other stocked items on your order these will also be held until the full order is available to be fulfilled.
Payment will be taken at checkout.
As this is a special order item we do not know the status of the manufacturers stock levels, if the order is going to take longer than 5 day we will notify you, are are more than welcome to cancel the order for a full refund.
There maybe further delays than 5 days to dispatch your order, we will do our best to keep you updated with the order status.