Shipping | Returns
Delivery Time: From dispatch (Royal Mail dependent) Standard UK Mainland delivery charges are below.
- * Tracked 48 - £3.99 (3-4 Working Days) - Free for overs over £50
- * Tracked 24 - £5.99 (1-2 Working days)
We use Royal Mail Tracked for most orders but may use a courier at our discretion.
Due to the rising costs with royal mail we aim to keep our costs to a minimum. We do use a tracked service on all items and along with the payment processing fees and packaging materials our postage costs just cover these so we do not profit on any postage cost.
We process and dispatch orders Monday to Friday we do not process or dispatch orders on the weekends, Any order placed over the weekend will be processed on Monday or Tuesday depending how busy we are.
* Shipping times are not guaranteed and is based from time of dispatch not time of order.
Our Dispatch cut off is 4pm any order placed after this time will not be picked and packed until the following working day.
Due to BREXIT any order placed from an EU country will not be charged VAT, however you will find that you will now have to pay an import duty before receiving your goods.
Please check your countries import duty for more information.
We try our hardest to source recyclable material to use for packing your order but due to the small parts we sell some need to be put into clear plastic bags which we have not yet found a cost effective replacement but will keep actively looking.
We use 100% Biodegradable and compostable (EN13432) eco flo chips when packing fragile items along with air filled cushions and brown paper.
To cancel the Buyer must e-mail or write to the Company within seven working days starting the day after delivery of the item(s) quoting your order number.
The Buyer is obliged to take reasonable care of the items and return it in an unused condition with the original packaging and accompanied by the original receipt.
The Buyer is obliged to return the goods at their own cost within 30 days; the Company will not refund this cost.
The Buyer is responsible for the goods until they are back in the possession of the Company, the Buyer must claim for any damages caused on the return, from the courier used.
If the goods are not returned in an unused condition then the right to a full refund is forfeited. The product packaging must also be returned reasonably intact condition.
When returning items that are deemed to be faulty, the Buyer must contact the Company by telephone, prior to sending the articles back and obtain instructions and an authorised return reference from the sales staff.
As per our T&C's custom made products are not refundable unless there is a problem with the product itself. All custom made products are fully tested prior to leaving the workshop.
The return address for goods is:
Unit 3 Brookside Business Park
The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow manufacturers instructions, misuse, alteration or repair of the goods (other than that done by our staff).
If you need to return an item, please download a returns form here, Returns Form. and follow the information on the link.
All orders are subject to availability at all times.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products.
It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.